Interface java.telephony.callcenter.ACDManagerAddress
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Interface java.telephony.callcenter.ACDManagerAddress

public interface ACDManagerAddress
extends Object
extends CallCenterAddress
The ACDManagerAddress interface models an ACD management control point of one or more ACDAddresses. Call are presented to this address for distribution to the appropriate agents of the ACDAddress(es) which are associated with this ACDManagerAddress.

The ACD Manager is a logical PBX extension, so it is being modeled by an extended CallCenterAddress.

Connection to an ACDAddress is being modeled by ACDManagerConnection, which extends Connection.

The method added returns the ACDAddress(es) associated with this ACD Manager.

To observe Call related, Connection related, TerminalConnection related, state changes as events an application must use the methods CallCenterAddress.addCallObserver() and CallCenterAddress.deleteCallObserver().


Method Index

 o getACDAddresses()
This method returns the ACDAddesses associated with this ACDManagerAddress.

Methods

 o getACDAddresses
  public abstract ACDAddress[] getACDAddresses()
This method returns the ACDAddesses associated with this ACDManagerAddress.
Returns:
The list of ACDAddresses associated with the ACDManagerAddress.
Throws: Exception
Some exception thrown.

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