Interface java.telephony.callcenter.ACDManagerAddress
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Interface java.telephony.callcenter.ACDManagerAddress
- public interface ACDManagerAddress
- extends Object
- extends CallCenterAddress
The ACDManagerAddress interface models an ACD management control point
of one or more ACDAddresses. Call are presented to this address for
distribution to the appropriate agents of the ACDAddress(es)
which are associated with this ACDManagerAddress.
The ACD Manager is a logical PBX extension, so it is being modeled by
an extended CallCenterAddress.
Connection to an ACDAddress is being modeled by ACDManagerConnection, which
extends Connection.
The method added returns the ACDAddress(es) associated with this ACD
Manager.
To observe Call related, Connection related, TerminalConnection related,
state changes as events an application must use the methods
CallCenterAddress.addCallObserver() and CallCenterAddress.deleteCallObserver().
-
getACDAddresses()
- This method returns the ACDAddesses associated with this
ACDManagerAddress.
getACDAddresses
public abstract ACDAddress[] getACDAddresses()
- This method returns the ACDAddesses associated with this
ACDManagerAddress.
- Returns:
- The list of ACDAddresses associated with the ACDManagerAddress.
- Throws: Exception
- Some exception thrown.
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